AI intake automation that answers every enquiry in seconds and hands the ones that matter to a human — with context.

The safest architecture, and the one we default to, is inbound-first: the customer messages you, and the system responds inside that conversation. Consent rules bite hardest on outbound contact, and since the FCC's 2024 ruling AI-generated voice calls are treated as artificial or prerecorded under the TCPA. So for anything outbound we build consent capture into the intake itself, store the record — who, when, what they agreed to, on which channel — alongside the conversation, honour opt-out on every message, and never place AI-generated outbound calls without prior express consent that we can produce on request. The rules have moved several times recently — the one-to-one consent rule was vacated in 2025 and revocation requirements were pushed to 2027 — so we build for the strict interpretation rather than the current minimum, and we are not your lawyers: your counsel signs off the consent language, we make sure the system enforces and records it.

Into infrastructure you own or that we run in your name — never a shared multi-tenant pool we control. Conversations, extracted fields, and logs are encrypted in transit and at rest, access is by named role and audited, and secrets are managed rather than pasted into code. When a language model is involved, it receives only the minimum context needed for that message, under a data processing agreement, with training on your data contractually excluded. Regional hosting is available where residency matters — EU, Gulf, or US — and you hold the keys, the code, and the documentation from day one, so leaving us is a decision rather than a project.

No. We use model providers on enterprise terms where training on customer data is contractually excluded, and we put that exclusion in our agreement with you as well. Improvements to your assistant come from your reviewed transcripts and content, under your control — not from your data leaking into someone else's model.

As long as you specify and no longer. Retention is a configuration, set per data type — transcripts, extracted fields, audit logs, consent records — to match your regulatory and business requirements. Deletion is real deletion, including from backups on their normal cycle, and we document the schedule so you can show it to an auditor.

You do. The code, the infrastructure, the phone numbers and Business Manager accounts, the prompts and content, and the documentation — all in your name, from the start, not transferred at the end. We have seen too many businesses discover that their WhatsApp number or their integration lives in a vendor's account. Ours is structured so that firing us costs you nothing but a new engineer.