Support ticket deflection: resolve the tickets that don't need a person, and hand the rest over properly.

Of the repetitive slice, 50–70% once the integrations and content are mature — not of all tickets, and not in month one. Anyone quoting 80% overall deflection is either measuring 'the customer stopped replying' as a resolution or has not built one. We measure resolution as the customer's question being answered and no ticket being raised afterwards.

Zendesk, Intercom, Freshdesk, HubSpot Service, Gorgias, and most others with an API. Escalated conversations arrive in your existing queue as normal tickets with the transcript attached, so agents' workflows do not change — they just receive fewer, better-prepared tickets.

Into infrastructure you own or that we run in your name — never a shared multi-tenant pool we control. Conversations, extracted fields, and logs are encrypted in transit and at rest, access is by named role and audited, and secrets are managed rather than pasted into code. When a language model is involved, it receives only the minimum context needed for that message, under a data processing agreement, with training on your data contractually excluded. Regional hosting is available where residency matters — EU, Gulf, or US — and you hold the keys, the code, and the documentation from day one, so leaving us is a decision rather than a project.