Dispatch automation: stop paying dispatchers to answer 'where is my driver?'

They do not have to. The driver side runs on WhatsApp or SMS — the channels they already use — with job details pushed to them and acknowledgements tracked. No app install, no login, no training beyond 'reply to the message'.

A missed or queued call triggers an immediate text with a link to self-serve the common requests, and the option to be called back. Many operations find call volume drops materially once customers learn they get a faster answer by message. For those who still want a voice, the dispatcher takes the call with the customer's history already open.

Into infrastructure you own or that we run in your name — never a shared multi-tenant pool we control. Conversations, extracted fields, and logs are encrypted in transit and at rest, access is by named role and audited, and secrets are managed rather than pasted into code. When a language model is involved, it receives only the minimum context needed for that message, under a data processing agreement, with training on your data contractually excluded. Regional hosting is available where residency matters — EU, Gulf, or US — and you hold the keys, the code, and the documentation from day one, so leaving us is a decision rather than a project.