WhatsApp Business API setup
Verified business account, company-owned number, and approved message templates — the compliant foundation, not an unofficial workaround.
WhatsApp & Messenger Automation
WhatsApp automation for companies whose customers message first
Meet customers on the channels they already live in.
We build WhatsApp Business API and Messenger automation — for the many markets where customers will message a business but will never fill in a contact form.
- Fixed scope & price
- Agreed before any code is written
- You own everything
- Code, infrastructure, and documentation
- Europe & MENA
- Overlapping hours, async written updates
The problem
Your busiest sales channel is someone's personal phone
In much of the Gulf and Southern Europe, customers message rather than email. So enquiries land in WhatsApp on a rep's phone — invisible to your CRM, lost when they leave, and impossible to report on.
- Enquiries arrive on staff members' personal WhatsApp accounts
- No record of those conversations reaches the CRM
- Response times collapse outside working hours
- Nobody can report on how much revenue the channel produces
- When a salesperson leaves, their customer relationships leave too
What we build
What we actually build
A proper WhatsApp Business API setup on a number your company owns — automated where it should be, handed to a human where it matters, and logged into your CRM throughout.
Automated conversation flows
Qualification, FAQs, order status, and booking handled automatically, with escalation to a human at the right moment.
Shared team inbox
One inbox where your team picks up conversations, with assignment, history, and no reliance on personal devices.
CRM-connected messaging
Every conversation logged against the customer record, so messaging becomes a reportable channel like any other.
Capabilities
What is included as standard
- WhatsApp Business API onboarding and verification
- Message template design and approval
- AI-assisted and rule-based flows
- Human handover with full context
- Arabic, English, and multi-language support
- Broadcast and re-engagement campaigns
- Payment and booking links in-conversation
- Opt-in management and compliance
When companies call us
Typical situations we are brought into
Customers message instead of emailing
Your market simply prefers WhatsApp, and every hour of delayed reply visibly costs you deals.
Sales runs on personal phones
You need the channel under company control, on company numbers, with conversations that survive staff turnover.
Repetitive enquiries dominate
Opening hours, order status, availability, and pricing consume your team's day and could be answered instantly.
You want to re-engage past customers
Compliant, opt-in broadcast campaigns that reach people far more reliably than email ever does.
Technology
The stack we build on
Channels
- WhatsApp Business API
- Messenger
- Instagram DM
- Web chat
Providers
- Meta Cloud API
- Twilio
- 360dialog
- Infobip
Intelligence
- Claude
- GPT-4
- Intent routing
- RAG
Backend
- Node.js
- Webhooks
- Queues
- PostgreSQL
Process
How the engagement runs
- 01
Discovery & scope
We map your current systems, constraints, and commercial goals, then agree what is in scope — and what deliberately is not.
- 02
Architecture & plan
You get a technical approach, milestone plan, and fixed commercial terms before any code is written.
- 03
Build in increments
Two-week increments with working software at the end of each. You review real builds, not status decks.
- 04
Launch & handover
Testing, migration, and documented handover so your team can operate the system without depending on us.
- 05
Ongoing partnership
Support, iteration, and a named engineer who already knows your stack when the next thing comes up.
Related work
Projects in this space
Integrations
Tools we connect to regularly
Not an exhaustive list — if it exposes an API, we have probably worked with something like it.
HubSpotSalesforceZohoShopifyZendeskGoogle CalendarStripeOdoo
Questions
What buyers usually ask
The free Business app runs on a single phone and cannot be automated or integrated properly. The Business API is the commercial platform — multiple agents, automation, CRM integration, and broadcast messaging. Any serious business use needs the API.
Clients
What working with us is like
Leet Force didn't just build us a product — they transformed our entire digital presence. The attention to detail is unmatched. Every interaction feels premium.
Ayesha Nadeem
CEO, Rawal Capital
Our new site won Site of the Day on Awwwards within weeks of launch. Leet Force understands what 'premium' actually means.
Bilal Ahmed
Founder, Margalla Creative
They navigated complex healthcare requirements with ease while delivering a beautiful, intuitive platform our patients love.
Dr. Sana Qureshi
Chief Medical Officer, Chenab Health
Related services
What usually comes with this
How many enquiries are sitting in a rep's phone right now?
If your customers already message you, the channel exists whether it is managed or not. We will show you what bringing it under control looks like.