WhatsApp automation for companies whose customers message first

We were losing patients at the booking stage and could not work out why. The front desk answered what it could and everything else went to voicemail at exactly the hour people call. Leet Force did not start by building anything, they spent the first week in our phone logs. Booking abandonment fell 65% once patients could see real availability and book without waiting for anyone. Eighteen months on they still maintain it, and I have never once had to chase them for an update.

We were losing patients at the booking stage and could not work out why. The front desk answered what it could and the rest went to voicemail at exactly the hour people call. Leet Force did not start by building anything. They spent the first week in our phone logs. Booking abandonment fell 65% once patients could see real availability and book without waiting for anyone. The part I did not expect was how much calmer the mornings became.

Opening an account took eleven minutes and most people gave up. Two agencies had already told us it was a design problem. It was not, it was four systems that refused to talk to each other, and Leet Force were the first people to actually say so. They rebuilt the flow around that and onboarding came out two and a half times faster. They also talked us out of two features we were certain we needed, which saved us more than the project cost. I have worked with a lot of agencies and almost none of them will argue with you.