Healthcare
Chenab Health — HIPAA-Ready Telehealth Web Platform
Client: Chenab Health
Patient-first telehealth platform with self-service booking automation, video consultations, and HIPAA-conscious infrastructure — designed to reduce drop-off for patients and providers.
Project overview
Patient-first telehealth platform with self-service booking automation, video consultations, and HIPAA-conscious infrastructure — designed to reduce drop-off for patients and providers.
The challenge
Complex healthcare workflows caused patient booking abandonment and provider frustration. Chenab Health needed a telehealth experience that felt simple on mobile without compromising clinical and compliance requirements.
Our solution
Leet Force delivered a human-centered telehealth web app with automated appointment booking, rescheduling, and confirmations against the live provider calendar, WebRTC video consultations, integrated health-record views, and clear provider tooling. Intake details are captured before the visit rather than at the front desk. UX decisions were validated against real clinical journeys, not generic SaaS templates.
AI automation angle
Booking was the intake problem. No-shows are the next one.
The 65% drop in booking abandonment came from removing the phone queue: patients book, reschedule, and cancel against the live calendar without waiting for the front desk. That is the Capture and Act stages of intake automation, built into the platform from the start. The stages it sets up — reminders that reduce no-shows and a waitlist that refills cancelled slots — are the natural next phase.
Automated in this build
- Self-service booking, rescheduling, and cancellation against the live provider calendar
- Intake details captured before the visit, written to the health record view
- Scheduling confirmations that cut the support tickets providers were fielding
The next phase
- Two-way reminders over WhatsApp and SMS with one-tap confirm or reschedule
- Automatic waitlist offers when a slot opens, so cancellations are refilled in minutes
- Clinical-boundary routing: anything that reads as a symptom goes straight to staff
Results & impact
65% reduction in booking abandonment and a 4.9/5 patient satisfaction score. Providers reported faster visit prep and fewer support tickets related to scheduling.
Year
2024
Process
Research → Clinical UX → Secure Build → Pilot → Scale
Technologies
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